Frequently asked questions
Everything you need to know about our private spa, booking, how your session unfolds and our treatments.
Your questions,
our answers
Here you'll find the answers to the most common questions. Still have a question ? Write to us or call us on 01 42 36 06 07.
The private spa & the sessions
What is a private spa?
The space is entirely private: you enjoy the jacuzzi, the sauna and all the facilities as a couple or in a small group, without ever crossing paths with other clients. A true escape just for you.
How many people can the spa accommodate?
Our spaces are designed for an experience as a couple or in a small group. For a group (hen party, birthday…), contact us so we can find together the formula best suited to you.
What does a spa session include?
Each session includes free access to the jacuzzi, the sauna and the balneotherapy, as well as bathrobes, towels and care products. The lighting, the music and the temperature are fully adjustable to set your own ambience.
Do I need to bring a swimsuit or towels?
Everything is provided on site: bathrobes, towels and a toiletry kit. A private shower is at your disposal before and after your session. Swimwear is optional, as the space is entirely private.
Booking, hours & pricing
What are the opening hours?
We welcome you every day from 10am to 9pm on hourly slots, and we also offer a Midnight Bath formula for a full night, by reservation.
How do I book?
Booking takes just a few clicks via the Book now button. You can also reach us by phone on 01 42 36 06 07 or via WhatsApp.
Do I need to book in advance?
It is strongly recommended: our slots are private and fill up quickly, especially in the evening and at the weekend. Booking ahead guarantees the time slot of your choice.
What are the prices?
The details of our formulas and options are available on the Pricing page. There you'll find daytime sessions, the Midnight Bath and the add-on treatments (massage, classes, events).
Which payment methods do you accept?
Bank card (Visa, Mastercard) and cash in euros. Online payment is secure (SSL encryption). Gift cards are also accepted on all our treatments.
Is a deposit required?
A card pre-authorisation (deposit) may be requested at booking, without any debit, as a guarantee. The exact conditions are set out in our terms and conditions of sale.
Cancellation & lateness
What is the cancellation policy?
Cancellation and rescheduling are free up to 48h before your appointment date. After that, or in the event of a no-show, the booking is due and non-refundable. See the details in our T&Cs.
What happens if I'm late?
As the slots are private and fixed, lateness unfortunately cannot be made up and results in a reduction of the session time. We recommend arriving a few minutes early to fully enjoy your moment.
On site
Where is the spa located?
In the very heart of Paris, at 15 rue du Croissant, 75002 Paris, served by public transport. Find directions on the Contact page.
What are the hygiene and etiquette rules?
The spaces are cleaned and sanitised between each client, and a shower is mandatory before access to the jacuzzi. All of our rules are detailed on the Hygiene & safety page.
Treatments, gifts & events
Do you offer massages, classes or events?
Yes. In addition to the private spa, you can add a massage, a class for two or organise a private event. Everything is detailed in the Treatments menu.
What is the Midnight Bath / Love Room?
It is our overnight formula: a full night in a romantic and confidential setting, private spa included. Discover the experience on the Love Room page.
Do you have gift cards?
Of course. Our gift cards are available all year round, valid on all our treatments, with a 12-month validity.
Do you organise hen parties, birthdays or baby showers?
Yes, we create bespoke moments for your special occasions. Discover our Private events formulas and contact us to personalise your celebration.