Terms & Conditions of Sale

Document to be validated by legal counsel before final publication. Certain details (company name, registration number, share capital, publication director) are to be completed by the establishment. This is an English courtesy translation; the French version prevails.

Preamble

The company offers the rental of private spa spaces and various treatments via its website, directly or by phone.

Payment and cancellation

Cancellation and rescheduling are free of charge up to 48 hours before the appointment date.

In the event of cancellation or a rescheduling request less than 48 hours before the appointment date, or in the event of a no-show, the order will be due in full and will not be refundable in any way.

Accepted payment methods: bank card (Visa, Mastercard), VAD PLBS, cash in euros. Cheques are no longer accepted (except on site under the conditions of Article 9). Gift cards / gift vouchers represent a cash value valid only within the establishment, with a validity period of 12 months maximum.

Appointment times

Service times are fixed and cannot be shifted following any client delay. Delays result in a reduction of the service time or the cancellation of the booking.

Article 1 — Purpose

These T&Cs define the rights and obligations for online and direct sales. Clients must accept the T&Cs, the charter and the internal rules before any booking.

Article 2 — General provisions

These Terms and Conditions of Sale apply to all sales, made directly at the centre or through the website. The company may amend the T&Cs at any time; those applicable are the ones in force on the date of payment.

Article 3 — Prices

Displayed prices are in euros, inclusive of tax. The company reserves the right to modify prices without restriction. Communication and delivery costs are borne by the client.

Article 4 — Conclusion of the online contract

Steps of the ordering process:

• Information on the essential characteristics
• Choice of product / service and options
• Creation of a client account
• Acceptance of the T&Cs and the internal rules
• Verification of the details
• Instructions and payment

The client receives an email confirmation of payment and an acknowledgement of receipt. In accordance with Article 1316-1 of the Civil Code, the client undertakes to provide truthful identification details. The company may refuse abnormal or bad-faith orders.

Article 5 — Products and services

Characteristics and prices are available online. The seller fulfils orders within the limit of available stock. Illustrations and photos have no contractual value. In the event of non-conformity, the company exchanges the product; the client returns the defective item and is reimbursed for shipping costs. Validity of gift cards: twelve months maximum (12 months) from the order date.

Article 6 — Retention of title clause

Products remain the property of the brand until full payment. Slots are reserved only after payment and verification by deposit hold (PLBS). No pre-booking without payment.

Article 7 — Delivery terms

Delivery to the indicated address within the communicated timeframes (excluding preparation time). In the event of delay, the brand undertakes to inform the client of the cause and to reduce the delay; the client agrees not to claim any compensation. The client may terminate the contract under Article L138-2 of the Consumer Code. The risks of loss or damage are transferred to the client upon physical possession.

Article 8 — Availability and presentation

Orders processed within the limit of available stock or subject to stock available from suppliers. In the event of unavailability exceeding 10 working days: immediate notification, timeframes and possibility of cancellation on request, with the client receiving a credit note.

Article 9 — Payment

Immediate payment upon order, including for rental. Foreign cards must be international (Mastercard / Visa). Secure online payment by bank card is processed by the payment provider; the information transmitted is encrypted. In accordance with Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. In the event of a debit error or impossibility, the sale is terminated and the order cancelled. Also accepted: cash and bank cheque (on site only). No holiday vouchers.

Article 9.1 — Deposit

The deposit request as defined in these T&Cs may not under any circumstances be contested by the client. A systematic or occasional deposit, whose amount is communicated at the time of order or equal to the price of the service, otherwise a flat rate of 200 €. The client must have a bank card solvent for the stated deposit amount, or at least 200 € if no amount is specified. During the card imprint (PLBS), no amount is debited but the account is queried to verify solvency. A deposit by bank cheque remains at the brand's sole discretion.

In the event of non-compliance or damage, the amount of the penalty is debited after observation of the facts and assessment of the loss (the employees' observations being authoritative), with notification of the amount and reason. If the limit is insufficient, the balance is first claimed amicably, then increased in the event of legal recourse.

Article 9.2 — Payment of penalties without deposit

Without a deposit, the reason and amount are notified first amicably after observation of the facts. Failing an amicable agreement within the announced timeframe, the brand will assert its rights, which entails an increase in the amount requested as compensation. The client remains responsible for payment, then asserts their rights with their insurer.

Article 10 — Withdrawal period and cancellation

In accordance with Article L.121-20-2 of the Consumer Code, the right of withdrawal does not apply. The client may cancel their booking by phone or on site. In the event of cancellation or a rescheduling request less than 48h before the reserved date, the booking amount is lost and non-refundable. Gift boxes give rise to no refund; gift vouchers correspond only to a cash value valid within the brand. Bookings already rescheduled or paid with a credit note no longer benefit from the cancellation conditions. Credit notes are valid for 12 months without exception.

Article 11 — Warranties

In accordance with the law: warranty of conformity and warranty against hidden defects. Exchange of defective or non-compliant products; the company reimburses shipping costs and sends the compliant product.

Article 12 — Complaints & mediation

Complaints by post, email or phone via the contact page. In the event of a dispute not resolved directly, it is possible to refer the matter to a consumer mediator before any legal action. European dispute resolution platform: europa.eu — dispute resolution.

Article 13 — Intellectual property

Trademarks, domain names, products, software, images, videos, texts and information remain the exclusive property of the seller. Any total or partial reproduction, modification or use is strictly prohibited.

Article 14 — Force majeure

The performance of the seller's obligations is suspended in the event of an act of God or force majeure. The seller informs the client as soon as possible.

Article 15 — Nullity and modification of the contract

The nullity of one provision does not entail the nullity of the others. Any contractual modification is only valid after a written and signed agreement.

Article 16 — Protection of personal data

In accordance with the French Data Protection Act of 6 January 1978, the client has the rights of enquiry, access, modification, opposition and rectification of their data. By accepting the T&Cs, the client consents to the collection and use of their data for the performance of the contract. Unsubscription is possible via the link in emails or by direct contact.

Article 17 — Applicable law

These General Terms are governed exclusively by French law; exclusive territorial jurisdiction is given to the French courts. The client acknowledges the evidential value of the electronic writing as used on the site.

Naturellement Luxe — 15 rue du Croissant, 75002 Paris — 01 42 36 06 07